• Internet,  Legal

    Virtual Assistant for Improving Customer Engagement

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    Abstract

    Over the past few years, development of social networking, cellular smart phones, big data, analytics and cloud has been fundamentally changing our lives and how we work and interact. These forces have increased client’s expectations, pushing the enterprises to reconsider their end-to-end customer experience strategy. Customer engagement solutions should focus on providing an improved direct experience and help enterprises increase revenue, expand margins, improve customer satisfaction and retention, and supply the much-needed differentiators in this competitive world.

    Virtual Assistant seattle technology is a new area which could be incorporated with the existing applications, helping users to converse in natural language with a lifelike online avatar that responds to their queries in text or voice. They offer a personalized experience that lessens the need of being in touch with support team; builds a brand image and increases customer satisfaction. It may be integrated with the present software as well extending them and adding value to the services they offer.

    Here we explore on how Virtual Assistants could be added to the Omni-channel communication solutions and discuss solutions developed for the insurance domain to help streamline and reevaluate their client engagement opportunities.

    Introduction

    Customer expects the appropriate response to their questions when they visit a service website or contact the helpdesk. They expect their queries answered, issues resolved so that the general experience becomes a satisfying one. Not meeting their expectations could cause an unsatisfied customer and hence a loss to the business brand. Other challenges in providing top quality service are the bad experience with support via internet, telephone or email, lack of product knowledge, long call waiting queues and linguistic misunderstandings etc..

    Enterprises can significantly increase their brand value and sales by providing customers with fast and proper responses through an effective customer engagement services. It helps them improving their services, increasing customer retention and satisfaction. Enterprises can leverage virtual assistant solutions improving their various customer service functions such as enrollment form filling, first notice of loss claim, front desk, meeting reminders and other personalized services.

    Since the”Virtual Assistant” solutions are getting popular, plenty of vendors have come up with their solutions on the marketplace. Some of the popular vendors in are market are: Creative Virtual, eGain, INTELLIRESPONSE, next IT, Nuance Nina and ANBOTO.

    Challenges in Customer Engagement Services

    Here are some of the key challenges faced by the enterprises in handling customer engagements:

    • Meeting the ever-increasing expectations of the tech savvy users having various channels for communication, such as web, mobile, Facebook, Twitter etc..

    • Making a good first impression when a web application or a mobile app is accessed for the first time and thereby increasing the odds of a revisit.

    • Providing a personalized service at the time of a new account development or product registration which may need involving a broker.

    • Providing a user-friendly self-service feature that may be quicker than speaking to a live agent as a preferred mechanism.

    Overview

    A Virtual Assistant is a conversational lifelike, online avatar that could simulate a conversation to provide voice or text-based engagement on any web application or mobile interface. They can converse in natural language with the avatar to respond to queries, understand questions, provide a detailed step-by-step activities for certain processes and supply cross-sell opportunities based on interests, etc.. It is extremely effective in scenarios where call rates are extremely high. They are capable of understanding different languages and can communicate in the language that is natural. Virtual Assistants can be quite successfully implemented to improve the number of service team size.

    A Virtual Assistant not only simplifies the query of the consumers, but may also be configured to provide more information about the promotions and offers. For the example, if we have to fly from one area to another, it won’t only inform about the flights, but also provides the facts about the hotels where we can remain, offers and promotions, luggage limits, climate of the destination and any other destination specific details which are configured.

    In web applications, though there are online FAQs and user manuals to help the users, they are found inadequate when a user wishes to look for some specific information. It may have quite a long time for them to go through the FAQs and discover the solution for their problems. At times this is time consuming and prevents them from performing particular functions and they may call up customer support. Virtual Assistants allow creation of knowledge base and offer an interface where the users can set their queries and get the relevant answers interactively.

    Additionally, Virtual Assistants can create reports showing the frequently asked queries, their tendencies (of being requested ), unanswered or new queries and degree of customer satisfaction with the answers and so on. This offers an opportunity to improving the question bank and the answer.

    Mobile Virtual Assistants

    Along with Virtual Assistants for the net applications, there are cellular based Virtual Assistants that give a user-friendly interface for a smart phone. They are capable of understanding the user profile, questions and offer a powerful engagement which is more effective. With advances in voice and speech recognition technology, the cellular Virtual Assistant can turn the wise phone into voice empowered customer support person. They can recognize the individual, understand what the client is looking for and interact in a conversational way to facilitate a unique way of interaction.

    Virtual Assistants are more than a voice enabled help file and have inbuilt intelligence which may help in providing a more personalized help and provide the further inputs sensing the context of the aid being asked. By way of example, once we need to reserve a ticket between two places, the aid can also be personalized to ask different questions like kind of food preferences, preferred seating arrangement. Users can be asked whether they would be interested in hotel booking at the destination, any vehicle requirements, taxis etc. to include cross-selling into the list.

    Intelligent Virtual Assistant (IVA)

    With new technological advancements, the Idea of”Intelligent Virtual Assistant (IVA)” is developing, which is providing new technology enablers such as:

    • Algorithms allowing natural language interactions

    • Artificial Intelligence triggered by self-learning

    • Context-aware, proactive search of knowledge portals

    • Voice biometrics

    The Intelligent Virtual Assistant is also used to enhance interactions on traditional online web portals, in addition to on smart phones. Furthermore, they provide a more personalized engagement of the person’s identity while talking. They are also able to customize recommendations by leveraging the features and capabilities provided by clever devices and accessories (e.g., Geo location, accelerometer etc. and feed provided by clever watch and fitness wearable) extending the border of the services and making them context aware. The future generations of Intelligent Virtual Assistant can leverage artificial intelligence using self-learning algorithms to provide more relevant solutions to customer queries.

    Virtual Assistant Tools from the Industry

    According to Gartner, “Virtual Assistants” have transformational benefits. Global Intelligent Virtual Assistant (IVA) will grow at a CAGR of 39.3percent over 2013-2018, and the total market shall be projected to climb to more than $2.1 billion by 2019.

    Etc..

    Virtual Assistant Comparison Matrix

    Different clients have different requirements, hence it’s important to be certain that we evaluate to map the Virtual Assistant tool features according to the requirements so before starting the development we have done some comparison between different tools available in the marketplace and chose the best tool according to their need to develop the proof of concept.

    Iactive smart, Creative Virtual Ltd, eGain Corp. and Nuance Communication are some of the major Virtual Assistant tools available on the market that covers most of the features like 3D Persona with Emotions, Mobile solutions, concept understanding, multiple questions, Analytics, Social Dialogue, Natural language processing capability, multiple language support, etc.. Apart from all these attributes Creative Virtual is great in analytics and reporting, Nuance (Nina) is great in Voice biometric (individual and voice identification) and Iactive smart technology is great in features decision-making and planning.

    Customer Engagement Solutions using Virtual Assistant

    To verify the viability and usability of Virtual Assistant products we developed two Proof of Concepts (POC) based on the use cases from the insurance domain:

    • Product Enrolment: A online Virtual Assistant solution that provides assisted form filling while registering for a new insurance product.

    • First Notice of Loss Program: A mobile-based Virtual Assistant alternative enabling users to log First Notification of Loss (FNOL) using voice for a vehicle in case of an accident

    In a product enrolment form, any user who wants to enroll for a policy will need to enter their personal details and express interest in the product. Typically the form could be complex asking for various details and customers may call up support asking how to fill it. This solution uses a Virtual Assistant to help the user filling the enrollment form by asking questions and considering the user answers as input vales.

    When a man driving an automobile meets an accident, he’ll need to report the accident to the insurance company at the earliest. As there are numerous pieces of information to be entered occasionally additional help would be required and the person will try getting in touch with the support staff. This smart-phone-based application uses a Virtual Assistant and provides a voice-assisted solution to capture the information. User will simply must respond to questions spoken with the tool and react to them in talking. The entire process can be completed as a natural conversation.

    Implementing a Virtual Assistant solution for automating the business processes provides many advantages by increasing the productivity and efficiency. With this an enterprise can’t just increase the overall customer satisfaction, but also cut the cost involved.

    • Enhanced customer experience

    • Optimized support team

    • Reduced cost

    • Better monitoring and management

    Summary

    Customer engagement is being no more seen as a nice to have thing anymore and businesses are having a strategic view towards it. Virtual Assistant technology combined together with other emerging technologies is enabling them to revamp their customer engagement platforms. It’s enormous potentials in the areas where a lot of interactions occur as a regular with a large support team. Enterprises can reap tremendous business benefits through a well thought Virtual Assistant implementation.

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  • Buy Sell,  Legal

    Is The Future Of Real Estate Investment In Megapolitan Areas

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    Experts believe that property development and building will produce a few $25 trillion in revenue between now and the year 2030. Most also agree that the majority of that revenue is going to be filtered into and throughout the top ten megapolitan areas in the United States. This amount of earnings will completely reevaluate the building boom that followed World War II and signifies an unprecedented amount of growth and possibility for investor.

    Megapolitan is defined as two or more existing metropolitan areas that have grown together to become one enormous area and the neighborhood boundaries have become blurred. An example of one area is from San Diego through Santa Barbara. It is quite difficult to tell when you leave one city and input another. Robert Lang of Virginia Tech urban studies has theorized that two-thirds of the population will live in 10 of those Megapolitan areas from the year 2040.

    Megapolitan Areas will have certain features in common. They’ll combine at least two existing metropolitan regions together. They will have similar physical environment. Have very good transport and supporting infrastructure. Goods and services flows freely from a metropolitan area to another. They will also require a large geographical region that’s acceptable for large scale regional planning.

    It’s true that some of those megapolitan areas are hit by economic problems, but even CNN’s Money Magazine agrees that these areas are some of the most appropriate for property development and investment. Why is that, and what do you need to look for when attempting to safeguard your investment in these areas?

    Being careful about the businesses that are encouraging these megapolitan areas is obviously quite important. Purchasing regions that have relied on the automotive sector or manufacturing may not be wise. But, megapolitan areas of New York and Charlotte, we buy houses pittsburgh, North Carolina, have achieved very well in the last couple of years because their dominant industries of advertising, banking, and investing have better track records than those other businesses which aren’t as reliable. Absolutely nothing is completely secure or 100% reliable when it comes to business and industry, but obviously you can use some common sense when it comes to investing in certain locations.

    Megapolitan areas are usually more desired for business and new business since they have a prepared workforce and developed property. A business seeking to build a huge factory or put up an administrative office is probably not likely to pick a desolate area, though the real estate may be more affordable. There is no people in this immediate area to support their business by way of personnel, sellers, and sometimes even streets and accessible houses. This is only one reason that megapolitan areas seem to consistently and always appeal to established industries and companies and startup businesses too.

    If you’re searching for a solid real estate investment area, you may be drawn to more sparse areas since they are less expensive, but keep in mind that sometimes you get what you pay for. Consider instead investing what you can in these established megapolitan areas. By using some common sense and doing your homework, then you are sure to discover that it is the correct choice.

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  • Legal

    A Complete Guide To an Abortion Clinic

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    Getting into the process of abortion requires appropriate medical care and emotional support. If you are prepared to terminate an unwanted pregnancy, you can undergo the procedure but there are numerous things that should be considered while selecting an abortion clinic. You should always prefer to get it done under the guidance of experienced and qualified doctor and in a health center that offers outstanding medical facilities.

    Abortion

    Abortion is a process that involves medical or surgical termination of unwanted pregnancy. This situation might come into being if there is any complexity in and can lead to harm to the life of the pregnant mother or the pregnant lady isn’t mentally prepared for having a baby. The medical abortion process involves the use of medicines so as to terminate the pregnancy while the surgical procedure involves an operation that’s carried out after giving anesthesia to the patient.

    An abortion clinic is a wellness center that consist of experienced doctors and friendly staff that assist the doctors in terminating the pregnancy and require proper medical care of the patient. However, it is crucial to pick an abortion clinic that provides effective medical services to the individual. Finances and solitude are the chief matters of concerns that should be looked upon by the pregnant ladies.

    Advantages of Abortion clinics

    · These practices assure outstanding medical care and emotional support to the patients throughout the process of abortion.

    · Abortion in clinics is more effective in cost comparison to big hospitals.

    · Most of the clinics have connections with experienced and professional doctors who perform the abortion. Getting in touch with an experienced doctor ensures that you’re under the right guidance and will get proper medical care during the procedure.

    · In addition to abortion, the patients may also get the facility of counseling so as to conquer post abortion stress.

    · Selecting an abortion clinic for getting abortion also ensures that you are provided proper care and counselling before the process and appropriate medication, care and psychological support after the process.

    · Most of the clinics are authorized by the government and are permitted to carry out the practice. But they’re not authorized to provide this service to girls below 18 years old.

    · There are various practices that are misleading and operate only to earn money. The facility of abortion is supplied only when there are complications with the pregnancy. See How much does an abortion cost atlanta? The major drawback of the clinics is that is you don’t get at a reliable one that you may be a victim of health difficulties.

    · Make sure that you touch base with qualified and experienced doctors. Inexperienced doctors can lead you in severe trouble.

    So, these are some of the most common benefits and disadvantages of coming an abortion clinic. Selecting an abortion clinic is the fundamental step in the process as getting in contact with the best ones can only provide you comfort and proper medical solution. Consider your requirements for the procedure and get in touch with the best team of doctors in order to get rid of your unwanted pregnancy.

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  • Internet,  Legal

    Professional Drivers Absolutely Need CPC Training

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    Even in the 21st century world of on the internet buying as well as gizmos galore there remains to be the indisputable truth that all things need to be moved from One location to another as well as the wonderful bulk is done by road. For that reason there is no doubt that an occupation as a specialist vehicle driver will certainly offer you a constant and regular incomes. Along with the large goods car (LGV) and also guest carrying car (PCV) permits currently there is a brand-new qualification you have to additionally do the CPC training and be qualified.

    As an acknowledgment of the excellence of a lot of professional motorists and also in a proposal to maintain boosting requirements continuing expert education and learning was presented as the CPC qualification. All chauffeurs are influenced by it irrespective of their experience. There was a regulation engineered and presented from the European Union one decade back. As a recognition of the escalating varieties of lorries on the roads the training and also security elements required to be attended to for all vehicle drivers. Like all brand-new legislations the target is to manage as well as lower the accident rate and number of substantial injuries connecting to buses as well as heavy items lorries throughout the whole E.U.

    Normally as the policies have actually just been presented they impact currently qualified chauffeurs differently from brand-new drivers. The day after which all chauffeurs needed to take the CPC training in addition to their PCV or LGV before being able to drive on the road was September 2008. Any person falling under that classification has to get the preliminary chauffeur CPC prior to they can drive professionally.

    Also visit: Auto Ecole Cite

    Current chauffeurs who got their LGV or PCV permit just before September 2008 do not have to do the first driver CPC. Instead they’re needed over Five years to perform an amount of Thirty-five hours of recurring coaching. This is a need to functioning expertly. If you aren’t making use of your authorization you do not require to tackle the education.

    In the event that you’re thinking about becoming a professional chauffeur then the front runner you make is really which class of lorry you drive. There’s 2 permits 1 for big goods automobiles (LGV) licence as well as one when it come to traveler lugging automobiles (PCV) permit. You can it goes without saying get each if you would such as well as may do. Furthermore you need to do the very first driver CPC certification.

    The preliminary CPC training is split in to 4 numerous components. You have to complete them all in order to drive properly when traveling. The first part is a theory examination that like a number of examinations hinges on numerous option concerns with extra threat perception concerns. The 2nd component is study. Component 3 is a dry run of one’s driving expertise along with the final component is a car safety and security demonstration test.

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  • Legal

    Generate Real Estate Leads the Surefire Way

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    Without leads, it is no longer possible to complete anything, it is one of the vital things to bear in mind of for anybody that is involved in service line. This coincides for real estate agents. Without leads, they would certainly have absolutely nothing for them to deal with.

    Leads serve as the starting point of any type of actions the agent’s mosting likely to take. However exactly how do you find realty leads? Not just any type of regular leads, however leads that will absolutely increase your sales on property. In order to create property leads, there are specific things within your power that you can attempt.

    To start with, use seminars to assist you in creating leads. In this manner in producing realty leads is one of the far better techniques due to the fact that a lot of the people that go to the seminar will certainly have a similar subject in mind: residential or commercial properties. By approaching them via your sales presentation, you can generate a certain level of feedback from your audience. Often when you suffice, you can produce a deep perception on them which may also lead to them approaching you rather! Visit Jade scape condo

    Next off would certainly be through your very own exclusive network. With the customers you have from the past, or those you have actually fulfilled with seminars, you can generate a list of leads from them. Sometimes they might be searching for brand-new homes to purchase, or even have good friends who are currently taking a look around. Approach them for some referrals, however do not present that you are just approaching them for leads. Otherwise, I’m quite positive they will certainly be happy to provide you with the possible customers that will certainly purchase residential properties from you.

    One more means would certainly be performing house viewings. It is just one of the much better extra certain methods to create property leads. Many people who attend home watchings are generally curious about buying homes, making them potential clients for you. By showing them the current problems of the home, they will have a general impression of exactly how the house is like. Simply put, potential clients might be a lot more certain in whether this would be their suitable choice or otherwise. Do make note that the property that is being viewed ought to be maintained in tip top condition; otherwise it might lead to adverse results on the customers.

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  • Legal

    10 Bad Guy Law Tips Everyone Needs to Know

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    Whether you are a previous culprit, currently facing criminal costs, or have a tidy record, these criminal legislation pointers are truths that everyone needs to know. Not only can having this understanding secure you and your enjoyed ones in various circumstances, it can help you navigate existing and future lawful issues that are in the jobs. Continue reading to discover 10 criminal law facts and also advice, and make certain to pass this details onto your pals, co-workers, as well as enjoyed ones.

    Important Lawbreaker Defense Tips

    1. If you are pulled over and a policeman thinks you have been consuming alcohol, you deserve to refuse a sobriety examination. But there is a significant catch. Remember that this likewise indicates law enforcement will certainly detain you instantly, and also your vehicle drivers’ permit will certainly be immediately suspended for one year. This is because most states, such as Indiana, are “indicated approval” states. This implies if you have a chauffeurs’ certificate, after that you instantly consent to BAC screening anytime.

    2. If police shows up at your residence or workplace requesting to carry out a search of the properties, you deserve to decline. If they have a search warrant, you do not have this right and you should cooperate with them totally. If they do not have a search warrant, close the door and also immediately call a criminal defense attorney.

    3. If you are confronted by law enforcement, constantly be considerate as well as cooperative. Having a perspective, being rude, as well as declining to comply will only get you in more difficulty. If you want the best experience feasible with cops, whether you wind up getting arrested or otherwise, make certain you are polite, well-spoken, as well as cooperative. They have all the power at the moment, as well as you have to bear in mind that you do not have control over the scenario, so it is best to just give up as well as give up all the control. This will certainly make your time with police as well as jail (if it reaches that) a whole lot less complicated for you. Check criminal defense attorney near me .

    4. If you are already on probation or parole for a previous violation, as well as you dedicate one more crime, you will face added legal sentences and fines in addition to the one you are presently offering. Many individuals are unaware just how severe of an offense it is to go against probation or parole, especially by dedicating one more crime. You can most definitely expect to be punished to jail time.

    5. A small is an individual over the age of 10 as well as under the age of 18. However, minors can be billed as a grown-up in particular cases. This usually happens if the criminal activity is extremely major or if the small is close to turning 18 years of ages. Being tried as an adult means that a minor faces grown-up penalties.

    6. If you are a past offender, as well as it has actually been many years since your last crime, you might qualify to have your rap sheet sealed from public accessibility. This suggests that employers, financial institutions, property managers, as well as the public can not search for a specific criminal charge or apprehension. You must have a criminal defense attorney aid you declare document sealing, as the procedure is extremely complicated and also requiring.

    7. To obtain a total copy of your criminal record, you should compile all records in every county as well as state they exist. That is because local, state, and also government documents are all various. You will have to contact the staff’s office or local authorities to get the records you require. You can additionally have your criminal defense lawyer assistance you with this.

    8. Never forgo your right to an attorney. Furthermore, never ever effort to represent yourself in court. If you intend to avoid the maximum penalties for your criminal charges, you require to have a skilled lawyer working with your defense. They are the just one who have the understanding and resources to protect your legal rights as well as preserve your flexibilities.

    9. You have to be very mindful what you upload to your social networks accounts. You need to recognize that your social media sites activity can be made use of against you in a law court, also web traffic court, divorce court, and other civil courts. Law enforcement as well as government organizations have technology that enables them to recognize IP addresses, places, works with, times, days, and also a lot more. If you post from a cafe on the edge of 9th and Key, they can learn. Absolutely nothing is private on your social networks, as well as all activity is permanently logged for life.

    10. The very best way to avoid entering difficulty with the legislation is to border on your own with favorable and healthy people, and to partake in healthy activities. Additionally, informing yourself on certain details of the law can aid you understand your rights and also commitments as a UNITED STATE resident. If you ever have concerns concerning the legislation, call a trusted criminal defense lawyer for professional guidance and also solutions.

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