• Internet

    What Is a VPN?

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    The aim and simple notion of a Virtual Private Network is that it provides users with the capability to access a private network (and consequently individual servers and computers on a private network) from a distant unsecured point beyond the network, without endangering the security of the private network itself.

    In effect a VPN creates a tunnel through unsecured systems, which customers can use to access their personal community without interference from the remaining unsecured networks. As VPNs therefore need to transmit confidential information across unsecured networks like the net, they will need to ensure that the data exchanged across these networks is kept secure by employing a combination of encryption on the data packets and authentication to permit access to only those users with permission.

    Using these protected data packets VPN services can therefore be used to transmit any sort of information, such as voice, media like video and conventional data. They’re also available from any type of connection including 3G and DSL meaning that VPNs can be created from any device with a link to the web.

    Hence the technology is valuable for those on the move who need to get and store data on a predetermined location private network and is, consequently, a crucial business tool in businesses where employees need to operate from a central office location. Staff may use VPNs to communicate with their coworkers in addition to logging on to their profiles within their work network to access confidential files, shared documents on the personal network, emails and company sources – as if they had been pumped at the office.

    VPNs can be used to establish a private connection to private networks in unrestricted places so that a user can efficiently browse the net as though they were in that unrestricted site.

    For many VPN clients the preferred solution is to open an account using a VPN provider instead of simply purchase or obtain of-the-shelf VPN software so that they profit from the added services which many VPN providers will provide their customers with. These may include technical support, check best vpn australia, advanced security protection, malware security and tracking program.

    SSL VPN (and TLS VPN) are especially useful when IPSec has issues with IP Address translation. Each end of the tunnel must also be authenticated with the access points able to utilize either passwords or biometrics to recognize the user. Once authenticated, relations could be maintained without the need for additional authentication if digital certificates are stored.

    There are various technologies that are explained in more detail elsewhere which can be utilised in the routing of the VPNs like Multi Label Protocol Switching (MPLS) to construct Internet Protocol Virtual Private Networks (IPVPN), but the range of the technology means that there are a lot of possible solutions for VPN customers whether they need a software based access point, limited network access and/or cellular access etc..

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  • Internet,  Legal

    Virtual Assistant for Improving Customer Engagement

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    Over the past few years, development of social networking, cellular smart phones, big data, analytics and cloud has been fundamentally changing our lives and how we work and interact. These forces have increased client’s expectations, pushing the enterprises to reconsider their end-to-end customer experience strategy. Customer engagement solutions should focus on providing an improved direct experience and help enterprises increase revenue, expand margins, improve customer satisfaction and retention, and supply the much-needed differentiators in this competitive world.

    Virtual Assistant seattle technology is a new area which could be incorporated with the existing applications, helping users to converse in natural language with a lifelike online avatar that responds to their queries in text or voice. They offer a personalized experience that lessens the need of being in touch with support team; builds a brand image and increases customer satisfaction. It may be integrated with the present software as well extending them and adding value to the services they offer.

    Here we explore on how Virtual Assistants could be added to the Omni-channel communication solutions and discuss solutions developed for the insurance domain to help streamline and reevaluate their client engagement opportunities.


    Customer expects the appropriate response to their questions when they visit a service website or contact the helpdesk. They expect their queries answered, issues resolved so that the general experience becomes a satisfying one. Not meeting their expectations could cause an unsatisfied customer and hence a loss to the business brand. Other challenges in providing top quality service are the bad experience with support via internet, telephone or email, lack of product knowledge, long call waiting queues and linguistic misunderstandings etc..

    Enterprises can significantly increase their brand value and sales by providing customers with fast and proper responses through an effective customer engagement services. It helps them improving their services, increasing customer retention and satisfaction. Enterprises can leverage virtual assistant solutions improving their various customer service functions such as enrollment form filling, first notice of loss claim, front desk, meeting reminders and other personalized services.

    Since the”Virtual Assistant” solutions are getting popular, plenty of vendors have come up with their solutions on the marketplace. Some of the popular vendors in are market are: Creative Virtual, eGain, INTELLIRESPONSE, next IT, Nuance Nina and ANBOTO.

    Challenges in Customer Engagement Services

    Here are some of the key challenges faced by the enterprises in handling customer engagements:

    • Meeting the ever-increasing expectations of the tech savvy users having various channels for communication, such as web, mobile, Facebook, Twitter etc..

    • Making a good first impression when a web application or a mobile app is accessed for the first time and thereby increasing the odds of a revisit.

    • Providing a personalized service at the time of a new account development or product registration which may need involving a broker.

    • Providing a user-friendly self-service feature that may be quicker than speaking to a live agent as a preferred mechanism.


    A Virtual Assistant is a conversational lifelike, online avatar that could simulate a conversation to provide voice or text-based engagement on any web application or mobile interface. They can converse in natural language with the avatar to respond to queries, understand questions, provide a detailed step-by-step activities for certain processes and supply cross-sell opportunities based on interests, etc.. It is extremely effective in scenarios where call rates are extremely high. They are capable of understanding different languages and can communicate in the language that is natural. Virtual Assistants can be quite successfully implemented to improve the number of service team size.

    A Virtual Assistant not only simplifies the query of the consumers, but may also be configured to provide more information about the promotions and offers. For the example, if we have to fly from one area to another, it won’t only inform about the flights, but also provides the facts about the hotels where we can remain, offers and promotions, luggage limits, climate of the destination and any other destination specific details which are configured.

    In web applications, though there are online FAQs and user manuals to help the users, they are found inadequate when a user wishes to look for some specific information. It may have quite a long time for them to go through the FAQs and discover the solution for their problems. At times this is time consuming and prevents them from performing particular functions and they may call up customer support. Virtual Assistants allow creation of knowledge base and offer an interface where the users can set their queries and get the relevant answers interactively.

    Additionally, Virtual Assistants can create reports showing the frequently asked queries, their tendencies (of being requested ), unanswered or new queries and degree of customer satisfaction with the answers and so on. This offers an opportunity to improving the question bank and the answer.

    Mobile Virtual Assistants

    Along with Virtual Assistants for the net applications, there are cellular based Virtual Assistants that give a user-friendly interface for a smart phone. They are capable of understanding the user profile, questions and offer a powerful engagement which is more effective. With advances in voice and speech recognition technology, the cellular Virtual Assistant can turn the wise phone into voice empowered customer support person. They can recognize the individual, understand what the client is looking for and interact in a conversational way to facilitate a unique way of interaction.

    Virtual Assistants are more than a voice enabled help file and have inbuilt intelligence which may help in providing a more personalized help and provide the further inputs sensing the context of the aid being asked. By way of example, once we need to reserve a ticket between two places, the aid can also be personalized to ask different questions like kind of food preferences, preferred seating arrangement. Users can be asked whether they would be interested in hotel booking at the destination, any vehicle requirements, taxis etc. to include cross-selling into the list.

    Intelligent Virtual Assistant (IVA)

    With new technological advancements, the Idea of”Intelligent Virtual Assistant (IVA)” is developing, which is providing new technology enablers such as:

    • Algorithms allowing natural language interactions

    • Artificial Intelligence triggered by self-learning

    • Context-aware, proactive search of knowledge portals

    • Voice biometrics

    The Intelligent Virtual Assistant is also used to enhance interactions on traditional online web portals, in addition to on smart phones. Furthermore, they provide a more personalized engagement of the person’s identity while talking. They are also able to customize recommendations by leveraging the features and capabilities provided by clever devices and accessories (e.g., Geo location, accelerometer etc. and feed provided by clever watch and fitness wearable) extending the border of the services and making them context aware. The future generations of Intelligent Virtual Assistant can leverage artificial intelligence using self-learning algorithms to provide more relevant solutions to customer queries.

    Virtual Assistant Tools from the Industry

    According to Gartner, “Virtual Assistants” have transformational benefits. Global Intelligent Virtual Assistant (IVA) will grow at a CAGR of 39.3percent over 2013-2018, and the total market shall be projected to climb to more than $2.1 billion by 2019.


    Virtual Assistant Comparison Matrix

    Different clients have different requirements, hence it’s important to be certain that we evaluate to map the Virtual Assistant tool features according to the requirements so before starting the development we have done some comparison between different tools available in the marketplace and chose the best tool according to their need to develop the proof of concept.

    Iactive smart, Creative Virtual Ltd, eGain Corp. and Nuance Communication are some of the major Virtual Assistant tools available on the market that covers most of the features like 3D Persona with Emotions, Mobile solutions, concept understanding, multiple questions, Analytics, Social Dialogue, Natural language processing capability, multiple language support, etc.. Apart from all these attributes Creative Virtual is great in analytics and reporting, Nuance (Nina) is great in Voice biometric (individual and voice identification) and Iactive smart technology is great in features decision-making and planning.

    Customer Engagement Solutions using Virtual Assistant

    To verify the viability and usability of Virtual Assistant products we developed two Proof of Concepts (POC) based on the use cases from the insurance domain:

    • Product Enrolment: A online Virtual Assistant solution that provides assisted form filling while registering for a new insurance product.

    • First Notice of Loss Program: A mobile-based Virtual Assistant alternative enabling users to log First Notification of Loss (FNOL) using voice for a vehicle in case of an accident

    In a product enrolment form, any user who wants to enroll for a policy will need to enter their personal details and express interest in the product. Typically the form could be complex asking for various details and customers may call up support asking how to fill it. This solution uses a Virtual Assistant to help the user filling the enrollment form by asking questions and considering the user answers as input vales.

    When a man driving an automobile meets an accident, he’ll need to report the accident to the insurance company at the earliest. As there are numerous pieces of information to be entered occasionally additional help would be required and the person will try getting in touch with the support staff. This smart-phone-based application uses a Virtual Assistant and provides a voice-assisted solution to capture the information. User will simply must respond to questions spoken with the tool and react to them in talking. The entire process can be completed as a natural conversation.

    Implementing a Virtual Assistant solution for automating the business processes provides many advantages by increasing the productivity and efficiency. With this an enterprise can’t just increase the overall customer satisfaction, but also cut the cost involved.

    • Enhanced customer experience

    • Optimized support team

    • Reduced cost

    • Better monitoring and management


    Customer engagement is being no more seen as a nice to have thing anymore and businesses are having a strategic view towards it. Virtual Assistant technology combined together with other emerging technologies is enabling them to revamp their customer engagement platforms. It’s enormous potentials in the areas where a lot of interactions occur as a regular with a large support team. Enterprises can reap tremendous business benefits through a well thought Virtual Assistant implementation.

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  • Internet

    Tips to Improve The Load Speed of Your Website and How It Will Help Your SEO

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    What many business owners do not realise is that the speed of the site can have a significant impact on their search engine optimization efforts. Google announced some time back they will use speed to help rank pages for search results.

    This means that in addition to ensuring you tick all the boxes in terms of SEO, you need to also improve your site speed to ensure that your site does not suffer and new clients are constantly pushed to your website daily.

    A slow website doesn’t only negatively impact your SEO, but will also negatively affect your user experience. Clients expect fast loading pages, especially with so many of them now relying on mobile devices and searching for goods and services while on the go. You will need to be sure you appease your clients and search engines to achieve the best online results concerning your page ranking.

    It is important that you constantly monitor your site, making sure it will not take more than five minutes to load, that’s the slowest acceptable speed.

    There are a variety of ways you can boost your website speed to aid with your SEO. The first is to reduce the amount of HTTP requests. Reducing this may make a sizable impact on your site and you will immediately notice the speed improve.

    By reducing HTTP requests you are reducing the amount of items which are to be loaded on each page. Imagine a page with fifty descriptions and images. If every image is separate, this can have a long time period for the page to load completely, this can cause frustration for customers and search engine companies.

    When adding images to your website you will want to take advantages of CSS Sprites. So once you’ve got a range of background images to load, when loading individually this can dramatically decrease the speed of the site, using one picture, not only accelerate the website, but also ensures that your customers have a fantastic user experience.

    Another terrific way to accelerate your site to appease SEO companies, improving your rank and user experience is to take advantage of server cache. You might like 15 WordPress site speed tips as well. Instead of each of your pages being loaded each time it is clicked, the server keeps a cache of every page, this can improve load times and website speed considerably.

    Optimize your database using an index. An index for your e-commerce shop, your site pages and more can all enhance user experience and search engine ranking. It makes products and pages much easier and quicker to find, which can eliminate costly delays on your site and reduce the risk of you being penalized because of the slow pace of your site.

    Among the biggest mistakes many companies make is adding too many tracking codes to their website. Tracking codes slow down the speed of your site, which can compromise your rank and reduce the amount of customers that stay on your pages. Remove as many tracking codes as possible to ensure success.

    Finally, only use a website designer that understands the importance of site speed and how it can have an influence on your SEO efforts to boost your ranking results and help you enjoy online success.

    The business has a team of dedicated team members working together to ensure their clients achieve an effective and affordable online solution for their enterprise. Indazo’s enthusiastic team are experienced and knowledgeable and dedicated to customer service.

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  • Internet

    How to Easily Change Habits You Dislike

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    Making change in our own lives is vital. We find the need to change if we see our lives are becoming awakened, once we discover that our goals aren’t being attained and our lifestyle is degrading. Your customs would be the first element you have to tackle in personal change.

    Many men and women think it is absolutely impossible to alter habits and so, do not even care about trying. Luckily, scientists have made it feasible for us to know how minds react to new environments and how anybody can become habitual to exactly what they actually desire. Here are the 3 simple steps you can use to easily change habits.

    1. Clear your goals – People attempt for changing habits before believing what they really mean to do with that habit change. All that you do in your life is after all an aim. Every goal is building new habits and mental processes which will really help you meet those intentions.

    The very best way to change a habit would be to change the purpose behind creating this habit. You need to ensure that your intentions are clear prior to making any attempt on habit change because without the right goals, you will not have the ability to change the habits you dislike.

    2. Simplify the process of habit change – Once your intentions are pretty clear, you will not have the ability to deceive yourself.

    So, now your aim is not to attain the big goals of habit shift but to work every single day, taking small baby steps and only considering your instant daily goal as object of accomplishment.

    You’ll have the ability to adhere to the routines for 21 days readily with the small baby steps. More important would be to start creating subconscious mental patterns so that you don’t fall back in your old habit .

    3. Produce subconscious mental patterns – Every action is developing a subconscious pattern. When you replicate actions and intentions, your mind forms a routine that we call’habit’. Many people plan and get into new patterns but the difficulty arises when they can’t have enough drive from their subconscious helping them not fall back into their old customs.

    The best ways to make subconscious patterns would be to repeat the visuals of a changed habit over and over in your mind, every evening and morning. When you replicate the visuals and sense that the emotions, your subconscious will get an all new programming contrary to the old programming.

    It’s crucial to keep reprogramming your brain, over and over, every single day and that is why you should learn to create subconscious mental patterns.

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  • Internet,  Legal

    Professional Drivers Absolutely Need CPC Training

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    Even in the 21st century world of on the internet buying as well as gizmos galore there remains to be the indisputable truth that all things need to be moved from One location to another as well as the wonderful bulk is done by road. For that reason there is no doubt that an occupation as a specialist vehicle driver will certainly offer you a constant and regular incomes. Along with the large goods car (LGV) and also guest carrying car (PCV) permits currently there is a brand-new qualification you have to additionally do the CPC training and be qualified.

    As an acknowledgment of the excellence of a lot of professional motorists and also in a proposal to maintain boosting requirements continuing expert education and learning was presented as the CPC qualification. All chauffeurs are influenced by it irrespective of their experience. There was a regulation engineered and presented from the European Union one decade back. As a recognition of the escalating varieties of lorries on the roads the training and also security elements required to be attended to for all vehicle drivers. Like all brand-new legislations the target is to manage as well as lower the accident rate and number of substantial injuries connecting to buses as well as heavy items lorries throughout the whole E.U.

    Normally as the policies have actually just been presented they impact currently qualified chauffeurs differently from brand-new drivers. The day after which all chauffeurs needed to take the CPC training in addition to their PCV or LGV before being able to drive on the road was September 2008. Any person falling under that classification has to get the preliminary chauffeur CPC prior to they can drive professionally.

    Also visit: Auto Ecole Cite

    Current chauffeurs who got their LGV or PCV permit just before September 2008 do not have to do the first driver CPC. Instead they’re needed over Five years to perform an amount of Thirty-five hours of recurring coaching. This is a need to functioning expertly. If you aren’t making use of your authorization you do not require to tackle the education.

    In the event that you’re thinking about becoming a professional chauffeur then the front runner you make is really which class of lorry you drive. There’s 2 permits 1 for big goods automobiles (LGV) licence as well as one when it come to traveler lugging automobiles (PCV) permit. You can it goes without saying get each if you would such as well as may do. Furthermore you need to do the very first driver CPC certification.

    The preliminary CPC training is split in to 4 numerous components. You have to complete them all in order to drive properly when traveling. The first part is a theory examination that like a number of examinations hinges on numerous option concerns with extra threat perception concerns. The 2nd component is study. Component 3 is a dry run of one’s driving expertise along with the final component is a car safety and security demonstration test.

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